3D printing lead time

The printing lead time depends on your order's chosen materials and finishes. The standard lead time is between 1 to 5 business days for most materials. For more information, see the article: How long does it take to 3D print my model?

The estimated shipment date is shown at the quotation step of the online ordering process. After placement of an order, you can follow the production progress by logging into your account.

Shipping transit time

Depending on your location, the transit time for shipments will take 1 to 5 days. 
You can see the estimated transit time and delivery date at the check-out step of the order.

Shipment costs

The shipment costs depend on several parameters, more information : How much does shipping cost ?

Customer pick-up

We do not offer customer pick-up on Materialise Manufacturing.

Separate billing and delivery addresses

Your order can be shipped to an address that is different from your billing address. You can fill out your desired delivery address in the shipment details during the check-out of the order process.

We only accept shipments to a valid street address, which means we can’t deliver to PO boxes due to the possible size of packages. 

In case you would like to adapt the delivery address after placing your order, please contact the Customer Service Team. If the order has already shipped, you can change the delivery address using UPS My Choice. See the article: How can I use UPS My Choice?

Tracking number

After your order has been shipped, you will receive an email with the courier's tracking number. You can use this number to track your package. Your order might be shipped in separate packages, each with a separate tracking number.

Duties & import tax, sales tax, and VAT

The country of destination determines whether you have to pay VAT (value added tax) or not. 

There are no duties or import taxes for orders sent to countries within the EU. For orders from the UK, duties and import taxes are included in the price. For all other countries, duties or import taxes are not included in the shipping cost. Please contact the customs office in the country of destination for more information regarding applicable duties or taxes. 

The amount of the import tax is determined by the classification of the traded product. We indicate the so-called ‘harmonized codes’ of our products in the shipment documentation, for more information see the article: What are the HS codes for my ordered products?